What organization would refer to disconnecting the telephone calls of its constituents, because its switchboard can’t handle the volume of calls, as “courtesy disconnects?”
Why, the IRS, of course.
I’m not making this up. Quoting from National Taxpayer Advocate Nina Olson’s FY 2016 Objectives Report to Congress: “The number of ‘courtesy disconnects’ received by taxpayers calling the IRS skyrocketed from about 544,000 in 2014 to about 8.8 million this filing season, an increase of more than 1,500 percent. The term ‘courtesy disconnect’ is used when the IRS essentially hangs up on a taxpayer because its switchboard is overloaded and cannot handle additional calls.”
That’s not a quote from some partisan Congressperson who just wants to bash the IRS. It’s from a government official whose job is to evaluate the IRS’ treatment of taxpayers.
Via TaxProf Blog.
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